EGK-TelCare: The telemedicine model

EGK-TelCare is a model provided in collaboration with Medgate and offers medical advice around the clock. This service is available to persons insured with EGK free of charge and at attractive premiums. Recommended for digitally savvy and active people.

Your advantages at a glance

  • Always available

    24/7 medical advice by phone, video call or app

  • Clever Insurance

    Attractive premiums and low costs

  • Quick guide

    Medgate app with AI support for rapid assistance

  • Access to specialists

    Direct access to partner medical centres and specialists
 

How TelCare works

  • Do you have a medical problem?

    Get in touch free of charge by phone, video call or directly via the Medgate app.

    0800 800 735

  • Qualified doctors will assess your concern and draw up a binding treatment plan together with you. 

  • If your problem is not treatable via telemedicine, Medgate will refer you to the appropriate specialist centre. After first consulting Medgate, persons insured with EGK have a free choice of doctor.

    If you require medication, you will receive a prescription directly via the Medgate app.

    Please always report follow-up checks and referrals to other medical professionals to the telemedicine centre.

    Directly to the doctor without calling

    You can contact these specialists directly at any time:

    • Gynaecologist
    • Ophthalmologist
    • Dentist

  • In the event of an emergency in Switzerland or during short trips abroad, you can consult a specialist without calling Medgate in advance.

     However, you must report emergencies to Medgate within ten days.

  • You do not need to ring ahead when visiting gynaecologists, ophthalmologist or dentists.

Download the Medgate app

Visits to health centres

EGK-TelCare policyholders can visit a Medgate partner medical centre directly without calling in advance.

 

Try EGK-TelCare with no obligation

Not yet insured with EGK?
Try TelCare via our free test hotline

058 387 77 14

Available daily from 8 a.m. to 12 p.m. and 2 p.m. to 5 p.m.

 

Downloads

 

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Still unsure which model is right for you?

Our team of advisors will be happy to help you.

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Frequently asked questions

  • 01

    Is the first medical consultation with Medgate subject to a fee?

    Access to medical advice and treatment via Medgate is free of charge under the EGK-TelCare model and available around the clock, 365 days a year.

  • 02

    How is contact by phone or video call different from visiting a Medgate partner medical centre?

    If you have a medical concern, you can first contact Medgate by phone or video call or visit a local Medgate partner medical centre directly. Both are considered to be the correct way to establish first contact under the EGK-TelCare model. If a concern cannot be resolved by phone or video call, a referral is made to a mutually agreed specialist.

  • 03

    What happens in an emergency or during a short trip abroad?

    In an emergency in Switzerland or during a short trip abroad, you can go to a medical practice directly without calling Medgate in advance. The emergency must then be reported to Medgate within ten days.

  • 04

    Which specialists can be contacted directly without first consulting Medgate?

    You can go directly to a gynaecologist,y, ophthalmologist and dentist without having to call Medgate in advance.

  • 05

    Can EGK-TelCare be tested with no obligation before switching to EGK-Gesundheitskasse?

    Even if you do not have existing insurance with EGK-Gesundheitskasse, you can use a free test hotline to try out EGK-TelCare with no obligation. This is available daily from 8 a.m. to 12 p.m. and from 2 p.m. to 5 p.m.

  • 06

    How is artificial intelligence used in the Medgate app to assess symptoms?

    Persons insured under the EGK-TelCare model can enter their symptoms in the Medgate app and receive an assessment as to whether telemedicine treatment with Medgate or a visit to a family practice is advisable.

  • 07

    What is the difference between EGK-TelCare and the EGK-Care family doctor model?

    With EGK-TelCare, the initial medical assessment is carried out by phone or video call via Medgate, regardless of the time of day or day of the week. With EGK-Care, a family practice personally chosen from the EGK doctors list is instead the first point of contact. Which model is more suitable depends on whether the priority is flexible availability by phone or a well-trusted local practice.

 

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