EGK-Care: The family doctor model 

Personal advice on health issues from a family practice from the EGK network, which is always the first port of call in the event of health problems.

Your advantages at a glance

  • Free choice of family doctor

    The family doctor can be selected individually from the EGK doctors list, with networks throughout Switzerland.

  • First point of contact

    Your family doctor will coordinate the treatment and the next steps.

  • Direct access

    Gynaecologists can be visited directly for preventive examinations, while you can go directly to the ophthalmologist for annual check-ups and the prescription of optical aids. No prior approval is required to go to the dentist.
 

How EGK-Care works

  • Select family doctor Select your family doctor or family practice via EGK’s doctor search function.

    Then contact the practice of your choice directly.

    If you have any health questions, go to your family doctor first

    Your family doctor is the first point of contact for medical concerns.

  • If a specialist is required, your family doctor will refer you further in consultation with you.

  • You can contact the following specialists immediately and without prior approval: 

    • Gynaecologist: For gynaecological preventive examinations
    • Ophthalmologist: Annual check-up and prescription of optical aids
    • Dentist: no prior approval required

Find your family doctor

You can find EGK family practices and family doctor networks under the following link.

Downloads

 

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Frequently asked questions

  • 01

    Is a referral required for every treatment by a specialist, a therapy practice or a hospital?

    Yes. Under the EGK-Care family doctor model, the family practice coordinates the entire treatment pathway. Referral for treatment by specialists, therapy practices or hospitals must always be provided by the family practice. Exceptions apply to certain specialist areas, which can be accessed directly and without prior approval.

  • 02

    Which specialist areas can be accessed without referral?

    Gynaecology for preventive examinations, ophthalmology for an annual check-up to prescribe optical aids and dentistry can be accessed directly without prior referral. For children up to the age of 12, this exception also applies to the paediatric practice.

  • 03

    Who is responsible in an emergency if you are insured under the EGK-Care model?

    In an emergency, the emergency service is responsible, regardless of the family practice you choose. The rule of contacting your family practice first does not apply in this case.

  • 04

    What is the difference between EGK-Care and the EGK-TelCare telemedicine model?

    With EGK-Care, a family practice personally chosen from the EGK doctors list is the first point of contact for health concerns. With EGK-TelCare, this initial assessment is instead carried out over the phone via a telemedicine consultation. Which model is more suitable depends on your personal requirements, such as whether the priority is a well-trusted local practice or flexible availability by phone.

  • 05

    Is there a free choice of family practice, or is the selection limited to a specific list?

    The family practice is selected from the EGK doctors list, which includes various family practices and family doctor networks in each region. A free choice outside this list is not possible under the EGK-Care model. The list can be accessed via the doctor search function on egk.arztmap.ch.

    List of doctors
  • 06

    What happens if the desired family practice is not accepting new patients?

    Whether a practice accepts new patients depends on their current capacity and is beyond the control of EGK-Gesundheitskasse. Please contact the practice directly to find out whether admission is currently possible. Alternatively, select another practice from the doctors list.

 

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