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Provisions for users of EGK's website

These provisions apply to the use of the website of EGK-Gesundheitskasse as well as the information, documents and other data contained therein. Users agree to these provisions.

Privacy policy for the online services of EGK-Gesundheitskasse

EGK-Gesundheitskasse (referred to below as ‘EGK’ or ‘we’) comprises the Stiftung EGK-Gesundheitskasse foundation and its affiliated joint-stock companies: EGK Grundversicherungen AG (provider of mandatory healthcare insurance under the Federal Health Insurance Act), EGK Privatversicherungen AG (provider of supplementary insurance under the Federal Act on Insurance Policies) and EGK Services AG.

EGK has its registered office in 4242 Laufen, Birspark 1, Switzerland, telephone: +41 61 765 51 11, email: It is responsible for operating the online platforms under the and domain names. These platforms may be provided as desktop applications and/or as apps for mobile use.

These terms of use deploy gender-neutral language, with ‘they’ used to refer to both sexes.

It is essentially possible to use the EGK online platforms without disclosing any personal data. However, should you wish to use certain online services (including but not limited to the insured client platform, the newsletter, course booking and product orders, etc.), you may be required to register and to enter personal information in connection with that registration. As this data refers to a specific individual, it may allow them to be identified. By disclosing your data when you register, you consent to the processing of personal data in accordance with this privacy policy. EGK attaches great importance to protecting your privacy and complies with the relevant provisions of data protection law.

We process the data entered by you on our online platforms in order to continue improving the advice we provide, for market research and advertising purposes, to provide our products and services, to hold courses and training, and to serve you as part of our membership programmes and look after the health data that you provide us with as part of these programmes. 
‘Processing’ refers to any operation, whether supported by an automatic procedure or not, or any series of such operations which is connected with personal data. Examples include data collection, recording, organisation, structuring, storage, amendment or modification, retrieval, querying, usage, disclosure by means of transmission, dissemination or any other form of provision, reconciliation or linking, reduction, deletion or destruction. 
In collecting and processing personal data, EGK is justified by your consent, contractual fulfilment, and its legitimate interests. Where the law requires additional consent, this is obtained from the data subject. 

EGK's online platforms use cookies. These are text files which are installed and stored on a computer system via an internet browser. The use of cookies means that users of online platforms can be offered more user-friendly services that would not be possible without these cookies. You can prevent cookies from being installed by adjusting your internet browser settings accordingly. Please note, however, that if you do so you may not be able to make full use of all the functions of our online platforms. 

Google Analytics is used to analyse visitor behaviour on our online platforms. Google uses the data and information obtained among other things to evaluate the use of our services. The purpose of this is to compile online reports of platform activity for us, to provide other services connected with the use of our online platforms, and to help develop and enhance such services in line with consumer needs. Google Analytics installs cookies on the IT system of the data subject. IP anonymisation is activated on this website. Your IP address will therefore be shortened by Google within the Member States of the European Union and in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google may also pass this information on to third parties if required by law or if such third parties process this data on behalf of Google. Under no circumstances will Google link your IP address with other Google data. By using the online platforms you consent to Google processing the data it collects about you in the way and for the purpose described above.

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The purpose of Google AdWords is to promote our online services by showing advertisements relevant to the user’s interests on the websites of third-party companies and in the hits generated by the Google search engine. A conversion cookie is installed by Google on your system. By using the online platforms you consent to Google processing the data it collects about you in the way and for the purpose described above.

This privacy policy applies only to EGK online platforms. It does not apply to applications or content supplied by third parties that can be accessed via our website and for which we accept no liability. The online platforms contain content from other providers by means of links and tools. This content is provided by other organisations and is entirely beyond the sphere of EGK's influence. It is provided for information purposes only. That it is free of error, accurate, up to date, lawful or complete can be neither invoked nor relied upon. Furthermore, it does not mean that EGK has reviewed the content of these websites, approved it or collaborated with the websites’ operators. This content is the exclusive responsibility of those providing it. Specifically, when using such linked content, the privacy policy of the provider concerned applies and not that of EGK.

The personal data gathered in connection with subscription to the newsletter is used exclusively to send out that newsletter and for marketing purposes internally within EGK. In addition, subscribers to the newsletter may be sent notifications by email if this is necessary to provide the newsletter service or for registration in connection with it. No personal data gathered in connection with the newsletter service is passed on to third parties. Newsletter subscribers can cancel their subscriptions at any time by clicking on the ‘unsubscribe’ link. Some of the content in the EGK newsletter contains tracking pixels. These permit a statistical evaluation of the success and effectiveness of online marketing measures. In collecting and processing personal data in connection with the dispatch of the newsletter, EGK is justified by the subscriber's consent. 

The online forms on our online platforms offer you the opportunity to contact us. For example, you can request your tax statement, notify us of your new address, register for events, submit general enquiries or request a quote (this list is not exhaustive). Certain information, such as your name, address, date of birth, telephone number and email address are required to use the online forms. In such cases, we request the information that is necessary to process your enquiry

In certain areas we work together with external service providers. These receive only the data that they need to fulfil their contract with us. They are permitted to process this data in accordance with the statutory or contractual requirements, and only to the same extent as EGK itself would be permitted.

In the absence of statutory obligations or official instructions to the contrary, your personal data will be stored for as long as is necessary to provide the service which is the underlying reason for processing that data.

EGK has instituted a large number of technical and organisational measures to ensure the greatest possible protection of the data that has been recorded. Notwithstanding this, the transmission of data via the internet can fundamentally entail security vulnerabilities so absolute protection cannot be guaranteed. For this reason, EGK accepts no liability whatsoever for data theft and its resulting unlawful processing. Please update regularly the security settings of the systems you use. 

You have the right at any time to request written information about the personal data that is stored about you or to ask that it be amended or deleted. You can also request the correction of incorrect data. Such requests should be sent to the EGK Data Protection Officer (address given below) by regular post, accompanied by a verified copy of an official identification document. Post offices or local government offices will produce verified copies of official identification documents against presentation of the original. Should you believe that your data is being processed in a way which violates data protection law, you can also report this to our Data Protection Officer. You also have the right at any time to revoke your consent to your data being processed. This notice must be given in writing. 

If you have any questions about data protection law or any enquiries about the rights to your personal data, the EGK Data Protection Officer will be pleased to assist you. 
Address: EGK-Gesundheitskasse, Data Protection Officer/Datenschutzverantwortlicher, Birspark 1, 4242 Laufen

EGK expressly reserves the right to amend this privacy policy at any time. Changes will be published on the online platform. 

October 2021

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