Privacy Policy

EGK-Gesundheitskasse
Birspark 1
4242 Laufen
Switzerland

EGK comprises the Stiftung EGK-Gesundheitskasse as well as EGK Grundversicherungen AG and EGK Privatversicherungen AG It is responsible for processing your personal data

We process the following data in particular:

• master data (e.g. name, address, date of birth)
• insurance and contract data
• health data (e.g. diagnoses, treatments)
• benefits and billing data
• payment data
• communication and usage data.

We process your data mainly for:

• administration of your insurance (KVG / VVG)
• benefit assessment and billing
• customer advice and services
• fulfilment of statutory obligations
• marketing and information, where permitted
• recruitment.

In certain cases, EGK uses automated procedures as well as systems containing elements of artificial intelligence, in particular for communication with insured persons (e.g. chatbot), to support administrative processes, for benefit assessments or to detect irregularities. Automated individual decisions may also be made in this context. Where decisions have legal effects or may significantly affect data subjects, no exclusively automated decision is made without appropriate human review.

In certain cases, personal data may also be evaluated automatically in accordance with the legal requirements.

We receive your data:

• directly from you
• from healthcare providers (e.g. doctors, hospitals)
• from insurers and authorities
• from legally permissible sources.

Your data is disclosed only where this is necessary, for example to:

• healthcare providers
• other insurers and social insurance institutions
• external medical or administrative review service providers
• IT and service providers
• authorities, courts and supervisory bodies.

Disclosure takes place only within the framework of the legal requirements.

In certain cases, data may be transferred abroad (e.g. to service providers). In doing so, we ensure that adequate data protection is guaranteed.

We store your data:

• for as long as it is necessary for the purpose
• in accordance with statutory retention obligations.

Afterwards, the data is erased or anonymised.

With regard to your date, you in particular have the right to:

• access
• rectification
• erasure
• restriction of processing
• data disclosure
• withdrawal of your consent.

You also have the right to request human review in the case of automated decisions.

We protect your data through technical and organisational measures, for example:

• access control
• protection of IT systems
• clear authorisation concepts.

Further information can be found in the publicly accessible Regulation on Data Processing of EGK-Gesundheitskasse.

Our website uses cookies and similar technologies to ensure functionality and to analyse and improve our offering. This information does not allow any conclusions to be drawn about your identity and no personal user profile is created.

Supplementary privacy notices apply to certain areas and are communicated separately (e.g. online services, employees).

We may amend this Privacy Policy at any time. The current version as published on our website applies.