Submit supporting documents
You can send in your bills, refund vouchers and receipts via the app, customer portal or by post.
There are two types of payment under the Swiss health insurance system: "tiers garant " and "tiers payant"
- Tiers garant: You receive the invoice directly from the service provider.Please submit the refund receipts to us and pay the bill to the service provider. You will receive a benefits statement showing the amount you get from us after deduction of the deductible and franchise.
- Tiers payant: Service providers bill the health insurance funds directly.We pay the bill directly to the service provider. You will receive a statement of benefits from us with your cost sharing (deductible and franchise).
You will receive a copy of the invoice from your doctor. This serves as your information.
- The service providers are obliged to send a copy of the invoices to the patients for control purposes. Please do not submit these.
- Control of the invoice copies. Learn more about Tarmed bills here (German).