Submit supporting documents
You can send in your bills, refund vouchers and receipts via the app, customer portal or by post.
- Tiers garant: You receive the invoice directly from the service provider.Please submit the refund receipts to us and pay the bill to the service provider. You will receive a benefits statement showing the amount you get from us after deduction of the deductible and franchise.
- Tiers payant: Service providers bill the health insurance funds directly.We pay the bill directly to the service provider. You will receive a statement of benefits from us with your cost sharing (deductible and franchise).
- The service providers are obliged to send a copy of the invoices to the patients for control purposes. Please do not submit these.
- Control of the invoice copies. Learn more about Tarmed bills here (German).