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Finding the right insurance solution is sometimes not easy. Our customer advisers are therefore happy to take time for you.

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EGK-TelCare: Medical advice around the clock

Our special EGK-TelCare basic insurance model provides you with free access to the highest quality medical advice and treatment 24 hours a day, 365 days a year. Behind EGK-TelCare is the expert telemedical centre Medgate Tele Clinic, where doctors are available to offer advice and treatment by phone or video and, if necessary, work with you to assess whether you need medical treatment where you are and with what urgency.

If you choose EGK-TelCare in the basic insurance, you should first contact the telemedical advisory centre for any medical question. You will receive a premium discount from us and at the same time benefit from expert and high-quality medical care.

Treatments are determined together with you.

If your medical concern cannot be treated by phone or video consultation, the telemedical advisory centre will refer you to the right, mutually agreed-upon expert.

Go directly to the doctor in exceptional cases

 The following specialists can contact you immediately and without prior consultation with the telemedical advisory centre:

  • Gynaecologists
  • Ophthalmologists
  • Dentists

Also in emergencies in Switzerland or during short stays abroad, you can visit a doctor without a previous call to the telemedical advisory centre. However, emergencies must be reported to the advisory centre within 10 days.


Contact number of telemedical advisory centre

0800 800 735

The telemedical advisory centre is available around the clock, 365 days a year.

Even easier is contact to the telemedical advisory centre with the Medgate app. This can be downloaded free of charge from the Apple Store or the Google Play Store.

Health centres

The addresses of the available health centres can be found here:

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