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Coronavirus: key points in brief

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For your personal safety and in order to reduce the risk of infections, our nine agencies will remain closed for external visitors from 10 March 2020 until further notice. We would be happy to assist you with any queries or requests during this period exclusively by telephone or e-mail. Thank you for your understanding.

Travel insurance

For information about your planned trip, please contact Allianz directly at: https://www.allianz-assistance.ch/en/help-service/faq/

or call their service number: +41 44 283 32 22

Medical assistance explicitly does not cover any costs of epidemics or pandemics (see section 10.7 at General Insurance Conditions EGK-Assistance (in German).

FAQs

Yes. From 4 March 2020, the diagnostic test for coronavirus (SARS-CoV-2) is covered by compulsory health insurance. The test, which costs CHF 180, has therefore been added to the list of analyses covered by remuneration. The Federal Council intends this to enable further measures to be taken to prevent the risk of an epidemic. All tests conducted prior to 4 March 2020 are not covered. Epidemiological investigations prescribed by the authorities are not affected by this regulation.

If you already have symptoms of the disease, compulsory health insurance will in any case assume the treatment costs including screening.

No. Medical assistance is focused on treatment costs and also explicitly excludes epidemics/pandemics.

No. Medical assistance is focused on treatment costs and also explicitly excludes epidemics/pandemics.

Contact / information

You can find all you need to know about the coronavirus on the website of the FOPH: www.foph-coronavirus.ch

FOPH infoline: 058 463 00 00 (24-hour)

Here you can clarify any symptoms online:

Clarify symptoms

EGK-TelCare

If you wish to clarify your symptoms, please contact 0800 800 735 (24-hour).

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