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Finding the right insurance solution is sometimes not easy. Our customer advisers are therefore happy to take time for you.

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Submit supporting documents

You can also submit your receipts digitally and save yourself the trouble of going to the post office. The myEGK App document scanner makes it even easier for you to submit your documents to us. The app is available free of charge from the App Store and the Google Play Store.

You can also upload your receipts via the myEGK.ch customer portal. To do this, click on the "Submit invoices" function and upload the desired files.

In order for your repayment records and pharmacy receipts to reach us easily and safely, the 1st issue of our health magazine Vivere in the New Year usually includes a sheet with address labels. You can use the labels to address the envelopes in which you send the documents to our Service Centre in Lucerne.

Thanks to new digital possibilities, it is not necessary to label the individual documents: The processing systems automatically recognise your information. Nevertheless, you can help us to process your receipts faster:

  • Please do not enclose a cover letter or a list of the documents contained in your repayment records and receipts. A cover letter is only necessary if you want to communicate a change of address or an account change at the same time.
  • Please place your repayment records and receipts loose in the envelope. Do not staple or glue them.
  • All invoices and receipts sent must show the name of the insured person and their date of birth or insurance number. Therefore, make a note of the first and last name of the insured person as well as their date of birth or their insurance number on all documents on which no name or insured number is printed. This is especially important if you send in receipts for several family members in the same envelope.
  • Send your receipts and repayment records to our Service Centre in Lucerne:

    EGK Services AG
    Service Centre
    P.O. Box
    6009 Lucerne

If you need new address labels during the year and do not want to label the envelopes by hand, you can find a print template for commercial adhesive labels here.

No need to send in invoice copies

There are two types of payment under the Swiss health insurance system: "tiers payant" and "tiers garant". Tiers garant is the more common type, in which the service provider sends their invoice direct to you, as the insured person. You pay that invoice, and then submit the refund form to us so that we can reimburse you the invoice amount, less your deductible and excess.

In the case of tiers payant, service providers send their invoices direct to EGK-Gesundheitskasse. Under the Health Insurance Act, service providers are obliged to send the patient a copy of this invoice for review. As we have already received the original invoice from the service provider, you do not have to send the copy to EGK. It is intended simply for your own records.

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